FAQs for Marshall Packers and Movers, categorized by service type.

International Cargo & Shipping FAQs

  1. What international shipping services do you offer? We provide air freight, sea freight (FCL/LCL), door-to-door cargo, and international relocation services.

  2. Which countries do you ship to from Pakistan? We ship worldwide, with specialized daily/weekly services to the UK, USA, Canada, Australia, UAE, and Europe.

  3. What is the minimum weight for international air cargo? Our special discounted rates usually start at a minimum of 20 kg.

  4. How is the cost of international shipping calculated? Rates are based on the higher of the actual weight or the volumetric weight ($L \times W \times H / 5000$).

  5. Do you provide door-to-door service in the destination country? Yes, we handle everything from pickup in Pakistan to final delivery at the recipient’s doorstep abroad.

  6. How long does air cargo take to reach the UK? Typically, it takes 8–10 business days.

  7. How long does sea freight take to reach the USA or Canada? Transit times vary but generally range from 35 to 45 days.

  8. Can I ship electronics internationally? Yes, but items with lithium batteries may require special handling and documentation.

  9. What documents are needed for international shipping? Generally, a copy of your CNIC/Passport, a packing list, and a signed declaration are required.

  10. Do you handle customs clearance in Pakistan? Yes, we manage all export documentation and customs processing at major airports and ports.

🚢 International Container Shipping (Sea Freight)

  1. What is FCL (Full Container Load)? This is for clients who have enough goods to fill a private 20ft or 40ft container.

  2. What is LCL (Less than Container Load)? For smaller shipments, your goods share space in a container with others to save costs.

  3. Do you provide wooden crating for sea cargo? Yes, we provide heat-treated ISPM-15 compliant wooden crates for maximum protection during long sea voyages.

  4. Can I ship my car in a container? Absolutely. We specialize in securing vehicles inside containers for international relocation.

  5. What is the difference between Port-to-Port and Door-to-Door? Port-to-port ends at the destination docks; door-to-door includes clearing customs and delivery to a home/office.

  6. Are there restricted items for sea containers? Yes, hazardous chemicals, explosives, and flammable liquids are strictly prohibited.

  7. How do I track my container? We provide the Master Bill of Lading (MBL) number so you can track the vessel’s position online.

  8. Do you offer temperature-controlled containers? Yes, we can arrange Reefer containers for sensitive commercial goods.

  9. Who pays for destination port charges? This depends on the shipping terms (Incoterms) agreed upon, such as CIF or DDP.

  10. Can I load my own container? While possible, we recommend our professional team pack it to ensure the weight is balanced for sea transit.

🏠 House Shifting Services (Local & National)

  1. Do you provide packing materials? Yes, we provide high-quality cartons, bubble wrap, stretch film, and packing tape.

  2. Will you dismantle my beds and wardrobes? Yes, our team includes carpenters who handle all furniture dismantling and reassembly.

  3. Do you move delicate kitchenware and crockery? We use specialized “honeycomb” packing techniques for glass and china to prevent breakage.

  4. Can you move my Split AC? Yes, we have technicians to professionally uninstall and reinstall Air Conditioning units.

  5. How long does a standard house shift take? A 5-marla or 10-marla house usually takes one full day for packing and moving.

  6. Do you move houses on Sundays? Yes, we operate 24/7, including weekends and public holidays.

  7. What happens to my frozen food during the move? We suggest clearing your freezer 24 hours prior; however, for short distances, we can use insulated cooler boxes.

  8. Do you provide floor protection at the new house? Yes, we take care to ensure your new flooring isn’t scratched during furniture placement.

  9. Can you hang my curtains and wall paintings? Yes, our handyman services include basic wall mounting and curtain rod installation.

  10. Is my jewelry and cash covered by your team? For security, we require clients to personally carry jewelry, cash, and original legal documents.

🏢 Office Shifting & Commercial Relocation

  1. Do you handle server and IT equipment moving? Yes, we use anti-static packing and specialized handling for servers and computers.

  2. Can you move an office after business hours? Yes, we offer overnight shifting to ensure zero downtime for your business.

  3. Do you provide labeling for employee workstations? Yes, we use a color-coded labeling system so every desk reaches its correct department.

  4. Can you dismantle and move office workstations/cubicles? Our team is experienced with all major brands of modular office furniture.

  5. Do you handle heavy machinery or safes? Yes, we have specialized lifting equipment for heavy fire-proof safes and industrial machinery.

  6. Can you assist with office debris removal? After the move, we can help dispose of old packing materials and unwanted junk.

  7. Do you offer short-term storage for office furniture? Yes, we have secure warehouse facilities if your new office isn’t ready yet.

  8. Can you provide a dedicated project manager for large moves? Every corporate move is assigned a coordinator to oversee the entire timeline.

  9. Are you registered for GST/Tax purposes? Yes, Marshall Packers and Movers is a fully registered entity for corporate billing.

  10. Do you offer “Record Management” moving? Yes, we can systematically move your physical archives and files.

🛡️ General FAQ (Safety, Insurance, & Booking)

  1. Is Marshall Packers and Movers insured? We offer transit insurance options to cover any accidental damage during the move.

  2. How much in advance should I book? We recommend booking at least 3–5 days in advance for local moves and 10 days for international.

  3. How do I get a quote? You can call our helpline or use our website’s “Request a Quote” form for a free survey.

  4. What is included in the “Full Service” package? It includes packing, loading, transportation, unloading, unpacking, and furniture reassembly.

  5. Are your workers trained or daily wagers? We use a permanent, trained staff of professionals who are background-checked for your safety.

  6. How do I pay for the service? We accept cash, bank transfers, and cheques (for corporate clients).

  7. What is your cancellation policy? You can cancel or reschedule up to 48 hours before the move without any penalty.

  8. Do you charge extra for higher floors (stairs)? If there is no elevator and stairs must be used for multiple floors, a small labor surcharge may apply.

  9. Can you provide references from previous clients? Yes, we have a portfolio of satisfied residential and corporate clients in Pakistan.

  10. What makes Marshall Packers and Movers different? Our commitment to using premium materials, our global network, and our transparent, no-hidden-cost pricing.

FREQUENTLY ASKED QUESTIONS ON PACKERS AND MOVERS

  • How can we trust our goods with  Marshall Packers and Movers?
    Marshall Packers and Movers is an ISO 9001: 2008 Company, operating since the last 20 years. Our aim is to keep our customers thoroughly satisfied and give them best quality service. Our customers have complete faith in our ability by letting us handle their valuable goods, and we try to give them the best moving service possible.
  • Do I have to call in advance to book for Marshall Packers and Movers?
    Yes, it is very much preferred to book Marshall Packers and Movers in advance. But if your relocation is not pre planned, you have to call at least 24 hours before. Our executives will make sure to give you quick service.
  • What is the insurance for luggage, are there any chances of damages?
    We pack each and every item of our customers very carefully & professionally so chances of damages are none. Insurance of your goods is meant to be for some unavoidable circumstances like natural Disasters or accidents etc. All your goods will be insured so you will not bear any financial loss in any such case.
  • How is this Insurance cover calculated?
    The insurance cover will be applicable on the value of goods declared by you. Our field officers will assist you with the process.
  • What precautions do I need to take during the moving process?
    It is recommended to make a packing list. If there are any vehicles to be moved, you will have to give us the copies of the insurance document as well as the copy of registration book of your vehicle.
  • What will be the mode of transportation for moving my goods?
    We can provide you multiple options from small trucks to large containers. It will be decided as per your need and convenience which vehicle you should use. Whichever vehicle you use our packing techniques and moving procedure is same.
  • Do you transport LPG Cylinders? And which things are not movable in Trucks?
    No, we cannot transport LPG Cylinders if we are travelling from one city to other as there will be check post issues. Also, things like Liquids/Oils, Inflammable Items will not be transferred.
  • Do I need to assist the truck in which goods are transferred?
    No, we take care of your belongings as if they are our own. You can completely rely on us. We will have an executive on board to take care of all your belongings. He will check the list of goods while loading and unloading of your goods.
  • Will you take my Dog along with other goods?
    No, pets will not be transferred on Marshall Packers and Movers trucks.
  • I have to move my car for one city to another, do you move cars?
    Yes we do provide Movers and Packers Services for Cars, SUVs. We have heavy vehicles cargo trailers, in which your four wheeler vehicle can be easily transported. All you have to do is provide us the proper documents such as Insurance documents, vehicle registration documents etc.
  • What if it starts raining during transportation?
    We take all the preliminary precautions for weather conditions such as rains, heat etc. We use Sealed Weather Proof closed Containers for transportation.